At The Party Screen, we aim to provide a reliable and efficient shipping and delivery experience for our customers. Please review our policy to understand how we handle your orders.
Processing Time
Orders are processed within 1-2 business days after confirmation. Custom items, such as cakes, decorations, or flower arrangements, may require additional processing time, which will be communicated at the time of booking.
Shipping and Delivery Areas
We currently deliver within India. Deliveries are typically made between 10:00 AM and 8:00 PM. Specific time slots can be requested based on availability.
Delivery Fees
Delivery fees vary based on the location and size of the order. Fees will be calculated and shared with you during the booking process.
Pickup Option
Customers can choose to pick up their orders from our venue. Pickup times will be confirmed at the time of booking.
Order Tracking
You will receive updates via email, phone, or WhatsApp regarding the status of your order.
Delivery Issues
If delivery is delayed due to unforeseen circumstances (e.g., weather, traffic), we will notify you promptly and work to resolve the issue. In the unlikely event that an item is damaged during delivery, please inform us within 24 Hour’s to arrange for a replacement or refund.
Cancellations and Changes
Changes or cancellations must be requested at least 24 Hour’s before the scheduled delivery time. Customized items (e.g., cakes, floral arrangements) are non-refundable once production has begun.
Contact Us
For any questions or concerns regarding shipping and delivery, please reach out to us:
Phone: 8106033252,
WhatsApp: 7207212522
Email: thepartyscreen1@gmail.com