- Add-On Services: Refunds for add-ons like decor and cakes are only available if canceled 48 hrs before the event.
- No-Show Policy: Guests who fail to show up at the reserved time are not eligible for a refund.
- Partial Refunds: Partial refunds are available for cancellations made at least 72 hrs in advance.
- Non-Refundable Items: Certain services, like personalized cakes, are non-refundable after confirmation.
- Room Booking Refunds: Refunds for room bookings will be processed within 7-10 business days for eligible cancellations.
- Payment Method: Refunds will be issued via the original payment method used at booking.
- Rescheduled Bookings: Rescheduled events are not eligible for refunds.
- Damaged Property: Refunds may be withheld if any property damage occurs during the event.
- Processing Fee: A nominal fee may be deducted for cancellations to cover administrative costs.
- Contact for Refunds: For refund-related queries, contact us at thepartyscreen1@gmail.com
- These detailed policies ensure transparency and set clear expectations for guests using your services.